Privacy Policy

At Bellanet Shop we respect your privacy. This policy explains what information we collect, how we use it, who it may be shared with and what choices you have. We do not sell your personal data, and we do not store full card numbers, CVV codes or complete banking details.

1. Information we collect

We may collect the information you give us when you buy or contact us, including name, email address, phone number, shipping address, billing address, order details, support messages and shopping preferences.

We may also collect limited technical information needed to run the site, such as IP address, browser type, pages visited, access date and time, cart state and preferences saved in cookies or local storage.

2. How we use your information

We use personal information only for store-related purposes, including:

• Processing orders, payments, confirmations, shipments, returns and refunds.
• Communicating with you about your purchase, availability, tracking or support.
• Preventing fraud, abuse, unauthorised transactions and security issues.
• Meeting legal, accounting, tax and consumer-protection obligations.
• Improving the shopping experience, the catalogue, navigation and customer service.

3. Payments processed by Stripe

Payments are processed through Stripe. When you pay, Stripe may receive and process transaction, billing, payment method and fraud-prevention data. Bellanet Shop neither receives nor stores your full card number or CVV. Payment processing is also subject to Stripe's own policies and security measures.

4. When we share information

We do not sell personal data. We may share information only where necessary with providers who help us run the store, such as payment processors, shipping services, hosting, email, fraud prevention, technical support or legal compliance. These providers may only use the information to deliver their services.

We may also disclose information where required by law, to respond to valid legal process, to protect our rights, to prevent fraud or to handle order-related disputes.

5. Cookies and local storage

The site uses cookies and local storage for essential functions only: keeping your cart, remembering your language, and maintaining the admin panel session. We do not use advertising or cross-site tracking cookies.

You can configure your browser to block cookies, though some store features may then not work correctly.

6. Data retention

We keep information only as long as needed to process orders, provide support, meet legal and tax obligations, resolve disputes and maintain reasonable business records. When it is no longer needed, we delete it or retain it in a limited form as appropriate.

7. Your choices and rights

You can request access to, correction of, or deletion of your personal data by writing to hola@bellanet.shop. You may also ask how we use your data or ask to stop receiving promotional communications, if any exist.

Depending on where you live and the applicable law, you may have additional privacy rights, including rights of access, correction, deletion, portability or objection to certain uses. If you are a California resident, the CCPA/CPRA gives you the right to know, delete and correct your data, and not to be discriminated against for exercising those rights. We will respond to verifiable requests in accordance with applicable law.

8. Security

We apply reasonable measures to protect personal information against unauthorised access, loss, misuse or unauthorised disclosure. No system is completely infallible, but we work with recognised providers and security practices appropriate for an online store.

9. Children

Bellanet Shop is not directed at children under 13 and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with information, please contact us so we can review it.

10. Changes to this policy

We may update this Privacy Policy to reflect operational, legal or security changes. The current version will be published on this page with its update date.