Frequently Asked Questions

Are the products authentic?

Yes. All our products are authentic, carefully selected and sold with the authorisation or consent of the corresponding supplier.

How long does my order take?

We normally process orders in 1 to 2 business days. Estimated delivery within the United States is usually 3 to 7 business days after processing, depending on destination and carrier.

How much does shipping cost?

Shipping is calculated at checkout using your actual delivery address and the weight and dimensions of your order. You see the exact amount before you pay, never afterwards.

Do you ship outside the United States?

For now we ship within the United States only. If you would like to receive an order in another country, write to us and we will take it into account.

What payment methods do you accept?

We accept major credit and debit cards through Stripe. Bellanet Shop does not store card numbers, CVV codes or full banking details.

Are my payments secure?

Yes. Checkout is processed through Stripe, a payment provider certified as a PCI Service Provider Level 1. Sensitive payment information is handled within Stripe's secure infrastructure.

Do you sell or share my personal data?

We do not sell your personal data. We use the information needed to process orders, shipping, customer service, fraud prevention and legal compliance.

Can I exchange or return a product?

We accept requests within 14 days of delivery if the product is unused, unopened and in its original packaging. For hygiene reasons, opened or used beauty and personal care products are not eligible unless they arrived defective, damaged or incorrect.

What if my product arrived damaged or incorrect?

Write to us within 48 hours of delivery with your order number and clear photos of the product, packaging and shipping label. We will review the case and offer an appropriate solution.

What are the "Amazon Favourites"?

These are products we recommend but do not sell directly: tapping through takes you to Amazon, where you complete the purchase. They are labelled as such on the product page and never go through our cart.

How do I track my order?

On the “Track your order” page, using your order number and the email you purchased with. Once we ship, we add the carrier's tracking number there.

Where can I get help with my order?

You can contact us at hola@bellanet.shop with your order number, name and the email used for the purchase.