Shipping & Returns

Shipping within the United States

Bellanet Shop ships to valid addresses within the United States. Orders are normally processed in 1 to 2 business days, excluding weekends and holidays. Estimated delivery is 3 to 7 business days after processing, depending on your location, the carrier and product availability.

Shipping cost is calculated automatically at checkout based on your delivery address, weight, destination and the options available. Before you pay you can review your order total, including shipping and any applicable taxes.

If for any reason we cannot ship your order within the estimated time, we will contact you with an update, a new estimated date, or the option to cancel the order and receive a refund.

Address, tracking and delivery

It is the customer's responsibility to enter a complete and correct address at the time of purchase. If you spot a mistake, write to us as soon as possible at hola@bellanet.shop. We cannot guarantee changes once the order has been processed or handed to the carrier.

Once your order ships you will receive the tracking information available, and you can check it any time at Track your order. If the carrier marks the package as delivered but you did not receive it, please check first with neighbours, your building's front desk or your local carrier office, then contact us and we will help you.

Return policy

We accept return requests within 14 days of delivery. To be eligible, the product must be unused, unopened, in original condition, in its original packaging and with proof of purchase.

For hygiene and safety reasons, beauty, personal care, hair, fragrance, cosmetic or accessory products that have been opened, used, tested, tampered with or damaged after delivery are not eligible for return, unless they arrived defective, incorrect or damaged.

To start a return, write to us at hola@bellanet.shop with your order number, name, purchase email, reason for the return and photos where relevant. Please do not ship anything back without prior authorisation.

Damaged, incorrect or incomplete products

If you receive a damaged, defective, incorrect or incomplete product, let us know within 48 hours of delivery. Include clear photos of the product, packaging, shipping label and any visible damage. We will review the case and, where appropriate, offer a replacement, store credit or refund.

Refunds

Once an approved return is received and inspected, we will let you know whether the refund was accepted. Approved refunds are issued to the original payment method used through Stripe. Your bank or card issuer may take several additional business days to post the credit.

Original and return shipping costs are non-refundable, except where Bellanet Shop made a mistake, sent the wrong product, or the product arrived damaged or defective.